Policies & Additional Information

Shipping

We offer FREE SHIPPING California wide for orders over $100 and deliver to most international destinations.  

International shipping rates are calculated in real time at checkout, based on the best available rates at the time.

All international shipping is calculated in US dollars and does not include import duty which will be county-specific, based on delivery address. Please check your country’s customs rates before purchasing.

All items will be shipped with 2-3 business days.

Returns

We will endeavor to provide all of the information available about the condition of the rug prior to your purchase. We want you to be delighted with your items so if you are not completely satisfied, you may exchange your purchase within 7 days—provided that it is returned in its original condition. 

In order to return an item, please contact us by email: Kechmaradesigns@gmail.com. We are unable to refund any shipping fees incurred for the items returned. 

Rug Quality 

A large portion of our rugs are unique, one-off vintage items and as such were woven for personal use. Wear and signs of usage may be expected. We believe that these imperfections add to the beauty, character and story of each individual piece!

All product images are taken in natural daylight to ensure the color portrayed on-screen is as true to life as possible. Items may change in appearance when placed in different or artificial lighting situations. If you would like to see an item in alternative lighting, please email us for images.

Caring for your Rug

In order to maintain the appearance of your rug, we recommend to vacuum regularly. In the case of a stain, it is best to try and remove it immediately by using warm water and soap, rubbing in circular motion. Wool is also self-cleaning—hang to dry, preferably outdoors to release any unwanted odor.

Professional cleaning should only be done offsite, avoid ‘in-house' services. Cleaner recommendations available upon request.

It is important to rotate your rug 180 degrees every 1-2 years to ensure an even wear.

Rugs may shed a bit of fluff, which are excess fibers that were not properly incorporated into the yarn during spinning. This is normal, and is not a sign that your rug is falling apart!

Any other questions?

Please feel free to contact us via email at: Kechmaradesigns@gmail.com